Inquiries for Lost and Found Items and Delayed or Damaged Baggage

The below contacts are with in Asia

Lost/ Left behind:

Lost items will be kept at the arrival airport. If you have left something behind, please contact the relevant arrival airport.
Delayed or damaged baggage:

Contact the relevant arrival airport within 7 days of collecting your baggage.

Note: In some cases articles which are discovered within the airport rather than the aircraft cabin may be kept within the airport building or the local police station. Please inquire after confirming who you should contact.

The country code is shown in brackets. When calling from inside the relevant country, omit the county code.

City Lost and Found Hours of Operation
S = Summer Timetable
W = Winter Timetable
Delayed or Damaged Baggage Hours of Operation
S = Summer Timetable
W = Winter Timetable
Hong Kong [852]-2216-1025/1026 08:00-23:30 [852]-2216-1025/1026 07:00-23:00
Taipei (Taoyuan) [886]-(0)3-351-7637 24 hours [886]-(0)3-351-7637 24 hours
Taipei (Songshan) [886]-(0)2-2715-6994 09:00-19:00 [886]-(0)2-2715-6994 09:00-19:00
Seoul (Gimpo) [82]-(0)2-2661-6338 06:00-23:00 [82]-(0)2-2661-6338 06:00-23:00
Mumbai [91]-(0)22-6685-9161 12:30-20:30 (S)
13:00-23:00 (W)
[91]-(0)22-6685-9161 12:00-22:00 (S)
13:00-23:00 (W)
Delhi [91]-(0)11-4963-4545 19:00-03:00 (English only) [91]-(0)11-4963-4545 19:00-03:00 (English only)
Bangkok [66]-(0)12-134-2403/2404 09:00-12:00, 14:30-19:20 [66]-(0)12-134-24032404 09:00-12:00, 14:30-19:20
Ho Chi Minh City [84]-(0)8-3848-8769 09:00-24:00 [84]-(0)8-3848-8769 09:00-24:00
Hanoi [84]-(0)43-587-6004 08:30-17:30 [84]-(0)43-587-6004 08:30-17:30
Singapore [65]-6597-4500 07:00-23:30 [65]-6597-4500 07:00-23:30
Jakarta [62]-(0)21-5507096
[62]-(0)21-5500809
08:00-22:00 [62]-(0)21-5507096
[62]-(0)21-5500809
08:00-22:00
Manila [63]-(0)2-8467000 10:00-16:00 [63]-9063690200 10:30-17:00
Yangon [95]-(0)1-533234 13:45-22:45 (S)
14:45-23:10 (W)
[95]-(0)1-533234 13:45-22:30 (S)
14:45-23:10 (W)
Kuala Lumpur [60]-(0)3-8776-5772/5773 24 hours [60]-(0)3-8776-5772/5773 24 hours

*Calls will be charged.
*The hours of operation are shown in local time.

ANA Airlines – Airport Lost and Found, Delayed, Damaged Baggage contact numbers for China, Europe, Japan, Oceania, USA / Canada

For other countries, please visit ANA Airlines – Airport Lost and Found, Delayed, Damaged Baggage

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