All Nippon Airways (ANA) is the largest airline in Japan by revenues and passenger numbers. Founded in 1952, ANA flies today on 83 international routes and 116 domestic routes. The ANA group has 35,000 employees and a fleet of about 250 aircraft. In FY2015, it carried 50.8 million passengers and generated revenues of 1.79 trillion Japanese yen. ANA has been a member of Star Alliance since 1999, and has joint-ventures with United Airlines on trans-Pacific and Asia routes, and with Lufthansa, Swiss International Airlines and Austrian Airlines on Japan-Europe routes. Its Frequent Flyer Program, ANA Mileage Club, has more than 26 million members. ANA was voted Airline of the Year for 2013 by Air Transport World Magazine, and in 2015 was awarded five stars for the fourth consecutive year by the world’s leading Airline and Airport review site, SKYTRAX. ANA is the launch customer and biggest operator of the Boeing 787 Dreamliner.

ANA Airline Guangzhou City Office Address:
Room 1403, Tower A, Victory Plaza, No.103, TiyuXi Road, Tianhe District, Guangzhou, 510620, Guangzhou, China
ANA Corporate Communications Telephone: +81-3-6735-1111

ANA Reservation office telephone contact numbers:
 4008-82-8888
 Email:
Fax:

Working hours
Business hours: 9:00-17:00 Monday – Friday / Closed on Sat, Sun, & HolidaysMap

ANA baggage services telephone contact numbers:

ANA airlines Official Website: http://www.ana.co.jp/

For baggage related inquiries such as Items left behind, Lost baggage, damaged or delayed baggage, please visit ANA Airlines – Airport Lost and Found, Delayed, Damaged Baggage

ANA International Customer Care

If you are calling from the 50 States, Mexico or Brazil

International Reservations inquiries

Working hours: 24 hours, open daily1-800-235-9262

* Please contact the phone number above for assistance with ANA International Award Tickets, Partner Airline Award Tickets, ANA Mileage Club and ANA International Upgrade Awards.

* For those who cannot dial the toll-free number above, 310-782-3011 (charged) is also available.

ANA Mileage Club Working hours: open daily, 5:00AM ~ 6:00PM (Pacific Time)

* Please note that you may be charged for an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines.

For customers with disabilities: 1-800-262-2230 (Toll-free)
Business Hours: 24 hours, open daily

* For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to 1-800-262-2230.

E-mail: [email protected]

ANA Customer Relations & Services, The Americas
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503

*For details regarding documents required for retroactive registration, please click Retroactive Registration.

ANA Customer Service Center
Retroactive Registration Section
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503

Near-by Airports: Guangzhou Baiyun International Airport, Hong Kong International Airport, Shenzhen Bao’an International Airport

Attractions in Guangzhou: Chimelong Paradise, Shamian Church, Baiyun Mountain

Near by ANA  office in China:

  • Air China Mainland Office in Guangzhou, China
  • Air France Ticket Office in Guangzhou, China
  • American Airlines Ticket sales / Reservation Office in Guangzhou, China
  • ANA Airlines China – Airport Lost and Found, Delayed, Damaged Baggage
  • ANA City Office in Guangzhou, China
  • Cathay Dragon (Dragonair) Airport office in Guangzhou, China
  • Cathay Dragon (Dragonair) Reservation office in Guangzhou, China
  • Cathay Pacific Airport Office in Guangzhou, China
  • Cathay Pacific Reservations Office in Guangzhou, China
  • Cebu Pacific Sales Office in Guangzhou, China
  • Cebu Pacific Sales Office in Hanshin rd, Guangzhou, China
  • China Airlines in Guangzhou, Mainland China
  • China Southern Airline Booking Office in Guangzhou, China
  • China Southern Airline Booking Office in Guangzhou, China
  • Delta Air Lines City Office in Guangzhou, China
  • Egyptair Reservation Office in Guangzhou, China
  • EL AL (Airline) in Guangzhou, China
  • Emirates Airline Town Office in Guangzhou, China
  • Ethiopian Airlines City Office in Guangzhou, China
  • Ethiopian Airlines Reservation Office in Guangzhou, China
  • Eva Air Reservation Office in Guangzhou, China
  • Eva Air Ticketing Office in Guangzhou, China
  • Fiji Airways Reservation Office in Guangzhou, China
  • Garuda Indonesia Airport Office in Guangzhou, China
  • Garuda Indonesia Ticket Office in Guangzhou, China
  • Hong Kong Airlines City Office and Sales in Guangzhou, China
  • Japan Airlines in Guangzhou, Hong Kong
  • Kenya Airways Airport Office in Guangzhou CHINA
  • Kenya Airways Reservation Office in Guangzhou CHINA
  • Kenya Airways Ticketing Office in Guangzhou CHINA
  • Korean Air Airport Office in Guangzhou, China
  • Korean Air in Guangzhou, China
  • Korean Air Regional Office in Guangzhou, China
  • Korean Air Reservation Office in Guangzhou, China
  • LATAM Airlines in Guangzhou, China
  • Mahan Air Cargo GSA in Guangzhou China
  • Mahan Air GSA in Guangzhou China
  • Malaysian Airlines Reservation in Guangzhou, China
  • Oman Air City Office in Guangzhou, China
  • Philippine Airlines Airport Office in Guangzhou, China
  • Philippine Airlines Ticket Office in Guangzhou, China
  • Qatar Airways Airport Office in Guangzhou, China
  • Qatar Airways Cargo Office in Guangzhou, China
  • Qatar Airways Town Office in Guangzhou, China
  • Royal Jordanian in Guangzhou, China
  • Saudia (Saudi Airlines) Airport Office in GUANGZHOU, CHINA
  • Saudia (Saudi Airlines) Cargo Office in GUANGZHOU, CHINA
  • Saudia (Saudi Airlines) Reservation Office in GUANGZHOU, CHINA
  • Shenzhen Airlines in M Island, Guangzhou
  • Shenzhen Airlines Ticket Office in Guangzhou City Baiyun District, Guangzhou

List of ANA Offices

Queries handled by ANA Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Lost and Found, ANA mileage club.

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