All Nippon Airways (ANA) is the largest airline in Japan by revenues and passenger numbers. Founded in 1952, ANA flies today on 83 international routes and 116 domestic routes. The ANA group has 35,000 employees and a fleet of about 250 aircraft. In FY2015, it carried 50.8 million passengers and generated revenues of 1.79 trillion Japanese yen. ANA has been a member of Star Alliance since 1999, and has joint-ventures with United Airlines on trans-Pacific and Asia routes, and with Lufthansa, Swiss International Airlines and Austrian Airlines on Japan-Europe routes. Its Frequent Flyer Program, ANA Mileage Club, has more than 26 million members. ANA was voted Airline of the Year for 2013 by Air Transport World Magazine, and in 2015 was awarded five stars for the fourth consecutive year by the world’s leading Airline and Airport review site, SKYTRAX. ANA is the launch customer and biggest operator of the Boeing 787 Dreamliner.

ANA Airline Hanoi Hanoi Office Office Address:
BIDV Tower, 9th Floor, 194 Tran Quang Khai Street, Hoan Kiem District, Hanoi, Hanoi, Vietnam
ANA Corporate Communications Telephone: +81-3-6735-1111

ANA Reservation office telephone contact numbers:
 04-3926-2808
 Email:
Fax:

Working hours
Mon-Fri 8:30-17:30 / Sat 8:30-12:30 / Closed on Sun and HolidaysMap

ANA baggage services telephone contact numbers:

ANA airlines Official Website: http://www.ana.co.jp/

For baggage related inquiries such as Items left behind, Lost baggage, damaged or delayed baggage, please visit ANA Airlines – Airport Lost and Found, Delayed, Damaged Baggage

ANA International Customer Care

If you are calling from the 50 States, Mexico or Brazil

International Reservations inquiries

Working hours: 24 hours, open daily1-800-235-9262

* Please contact the phone number above for assistance with ANA International Award Tickets, Partner Airline Award Tickets, ANA Mileage Club and ANA International Upgrade Awards.

* For those who cannot dial the toll-free number above, 310-782-3011 (charged) is also available.

ANA Mileage Club Working hours: open daily, 5:00AM ~ 6:00PM (Pacific Time)

* Please note that you may be charged for an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines.

For customers with disabilities: 1-800-262-2230 (Toll-free)
Business Hours: 24 hours, open daily

* For customers who are hearing or speech impaired, please dial 711 on your telephone to place a relay service call to 1-800-262-2230.

E-mail: [email protected]

ANA Customer Relations & Services, The Americas
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503

*For details regarding documents required for retroactive registration, please click Retroactive Registration.

ANA Customer Service Center
Retroactive Registration Section
21250 Hawthorne Blvd., Suite 200
Torrance, CA 90503

Near-by Airports: Noi Bai International Airport,  Vinh Airport, Nanning Wuxu International Airport

Attractions in Hanoi: Hoan Kiem Lake, Ho Chi Minh Mausoleum, Temple of Literature

Near by ANA  office in Vietnam:

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  • American Airlines Ticket sales / Reservation Office in Hanoi, Vietnam
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  • Delta Air Lines City Office in Hanoi, Vietnam
  • Eva Air Airport Office in Hanoi, Vietnam
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  • Hong Kong Airlines Airport in Hanoi, Vietnam
  • Hong Kong Airlines Ticketing in Hanoi, Vietnam
  • Japan Airlines Reservation office in Hanoi, Vietnam
  • Jin Air in Hanoi, Vietnam
  • Kenya Airways City Office in Hanoi VIETNAM
  • Korean Air Airport Office in Hanoi, Vietnam
  • Korean Air in Hanoi, Vietnam
  • Korean Air Regional Office in Hanoi, Vietnam
  • Korean Air Reservation Office in Hanoi, Vietnam
  • Malaysia Airlines in Hanoi, Vietnam
  • Royal Jordanian in Hanoi, Vietnam
  • SilkAir (Airline) Reservations & Ticketing Office in Hanoi, Vietnam
  • South African Airways City Office in Hanoi, Vietnam
  • Thai Airways Cargo office in Hanoi, Vietnam
  • Thai Airways Reservation & Ticketing office in Hanoi, Vietnam
  • Thai Airways Royal Orchid Holidays office in Hanoi, Vietnam
  • Turkish Airlines Airport Office in Hanoi, VIETNAM
  • Turkish Airlines Sales Office in Hanoi, VIETNAM
  • United Airlines Reservation Office in Hanoi, Vietnam

List of ANA Offices

Queries handled by ANA Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Lost and Found, ANA mileage club.

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